ComEd wants to help customers who may be struggling to pay their electricity bills. As a direct result of the 2011 Smart Grid law, we are providing $50 million in financial assistance, over a five-year period, to assist eligible low-income residents including seniors, veterans and activated members of the armed services who are ComEd customers.
Under the CARE program, ComEd’s customer assistance programs include:
CHAMP (ComEd Helps Activated/Veteran Military Personnel) – This program provides bill-payment assistance to deployed members of the military and veterans who have fallen behind on their bills and who reside within ComEd’s service territory. CHAMP offers a package of benefits, including bill payment assistance of up to $1,000 while funds are available, a deferred payment plan, extended payment due dates, cancellation of late charges, deposit reduction/or refund and budget payment plans.
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On Veteran’s Day, we announced the expansion of CHAMP eligibility requirements to include all veterans. CHAMP was previously offered to disabled veterans and deployed active military personnel.
Residential Special Hardship program – This initiative is intended to supplement established state-sponsored programs such as the Low Income Home Energy Assistance Program (LIHEAP). Eligible residential customers that are experiencing a hardship and who are not Percentage of Income Payment Plan (PIPP) participants can receive a grant of up to $1,500 toward their electricity bill. Grant amounts may vary while funds are available.
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Non-Profit Assistance Programs – This program provides a one-time variable grant of up to $2,000 for 501(c)(3) non-profit organizations, including churches, that are suffering a hardship.
For more information on any of ComEd’s assistance programs or to enroll in ComEd’s bill-payment assistance programs, call 1-888-806-CARE (2273) or visit ComEd.Com/CARE. Documentation required to qualify for CHAMP can be found on the CHAMP application. To apply for the Residential Special Hardship grant, customers should visit a local LIHEAP agency.
